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New Member

Unified Messaging on Unity CS

hi guys can i use Unity CX for Unified Messaging, i mean voice msg should come on IP Phone as well as in Mail ...

Regards

13 REPLIES
New Member

Re: Unified Messaging on Unity CS

You can use IMAP with Unity Connection so that voice msgs show as an e-mail, but you have two message stores; one for e-mail and one for voice msgs. (i.e two separate mail accounts)

To have the voice msgs deposited into the same Exchange message store as e-mail, Unity is needed.

New Member

Re: Unified Messaging on Unity CS

HI,

How can we add two mail boxes for each user.

Please give me some hints. one i already created for voice msgs now how can i create for email.

Thanks,

Zeeshan

Hall of Fame Super Red

Re: Unified Messaging on Unity CS

Hi Riaz,

Just to add a note to the great tips from Steven (+5 points here Steven :)

Cisco Unity Connection is referred to as, integrated messaging. You will see the differences between this and true "Unified: Messaging in the attached Comparison doc. For "full" Unified Messaging you will need Unity, for "Integrated" Messaging via IMAP access then UC 7.x is a great choice;

Internet Message Access Protocol (IMAP)-based email client to access voice messages

- Access email and voicemail and play and delete voice messages from the same desktop email client.

- Voice messages in the email inbox are synchronized with the MWI on the telephone.

- Various standards-based desktop email clients, including Microsoft Outlook, Lotus Notes, and Entourage for Mac, are supported.

- Compose, reply to, and forward messages by using IMAP clients.

http://www.cisco.com/en/US/customer/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-484749.html

Cisco Messaging Products: Feature Comparison

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37.html

Hope this helps!

Rob

Re: Unified Messaging on Unity CS

hi steven and rob,

thanks alot for your nice guide .. ok i got your point that for Unity Connection Connection user would have two mail boxes, one for voice msgs and other for there emails, and we can do this via IMAP, actually i have never been configure IMAP for this scenario. can you please help me out that how i can configure IMAP and if you can share any link that would be also great ....

one more question, my customer has two unity connection 2.x and he wants me to configure it for redundancy of each other .. how can we configure unity connection for redundacny .. if any guide for that plz plz plz share it ..

thanks in advance ......

Re: Unified Messaging on Unity CS

hi steven and rob,

thanks alot for your nice guide .. ok i got your point that for Unity Connection Connection user would have two mail boxes, one for voice msgs and other for there emails, and we can do this via IMAP, actually i have never been configure IMAP for this scenario. can you please help me out that how i can configure IMAP and if you can share any link that would be also great ....

one more question, my customer has two unity connection 2.x and he wants me to configure both Unity CX for redundancy of each other ,if primary unity connection goes down then secondary should take over ( like in CCM Clusters) .. how can we configure unity connection for redundacny .. if any guide for that plz plz plz share it ..

thanks in advance ......

Hall of Fame Super Red

Re: Unified Messaging on Unity CS

Hi Nasry,

Configuring an Email Account to Access Cisco Unity Connection Voice Messages

For UC 7.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_setup/guide/7xcucus030.html

For UC 2.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucus030.html

**Active-Active redundancy for Unity Connection was not added until the UC 7.x release :)

Design Guide for Cisco Unity Connection Release 7.x

Cisco Unity Connection Clusters (Active/Active High Availability)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg060.html

Hope this helps!

Rob

New Member

Re: Unified Messaging on Unity CS

thanks rob thanks aloot for nice docs ..

man one problem .... i have Cisco Unity connection 2.X .. can i upgrade it from 2.x to 7.x .. if yes then how we can do it .....

thanks in advance

Regards

Hall of Fame Super Red

Re: Unified Messaging on Unity CS

Hi Riaz,

You are most welcome my friend!

You can upgrade to UC 7.x from all 2.x versions except 2.1(3).

Upgrading Cisco Unity Connection 2.x or Later to the Shipping 7.x Version

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrug010.html

You Cannot Upgrade from Connection 2.1(3) to 7.0(1) or 7.0(2)

A change that was made to Connection in version 2.1(3) prevents upgrades from version 2.1(3) to Connection 7.0(1) or 7.0(2). To upgrade from Connection 2.1(3), you will need to wait for Connection 7.1(2) to be released, in the second quarter of 2009.

Upgrading from Cisco Unity Connection 2.x to 7.0(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/release/notes/702cucrn.html#wp385791

Hope this helps!

Rob

Re: Unified Messaging on Unity CS

WOW !!!

you are champ man :) nice docs dear .....

man now i will need to cross check with my sales guy that which Unity Connection they have propose to customer ... so according to that i will take decision ....and will give them solution ....

thanks once again man ...

Regards

New Member

Re: Unified Messaging on Unity CS

HI,

How can we add two mail boxes for each user.

Please give me some hints. one i already created for voice msgs now how can i create for email.

Thanks,

Zeeshan

Re: Unified Messaging on Unity CS

Hello guys

I want upgrade CUC 2.x for 7.x, but I have a question... is the license file 2.x valid for 7.x version? need I purchase another license file?

thanks,

Cheers Bruno Rangel Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
Hall of Fame Super Red

Re: Unified Messaging on Unity CS

Hi Bruno,

You will require a new License for this upgrade. The related info is in the first link below;

Upgrading Cisco Unity Connection 2.x to the Shipping 7.x Version

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrug010.html

Upgrade to Release 7.0 Requires Software DVDs

To upgrade from Cisco Unity Connection 2.x to version 7.0 or from Cisco Unified CMBE 6.x to 7.0, you must get DVDs from Cisco. For ordering information, go to the Cisco Ordering website at

http://www.cisco.com/en/US/ordering/index.shtml.

You Cannot Upgrade from Connection 2.1(3) to 7.0(1) or 7.0(2)

A change that was made to Connection in version 2.1(3) prevents upgrades from version 2.1(3) to Connection 7.0(1) or 7.0(2). To upgrade from Connection 2.1(3), you will need to wait for Connection 7.1(2) to be released, in the second quarter of 2009.

Hope this helps!

Rob

New Member

Re: Unified Messaging on Unity CS

Unifed Messaging is not possible in CUX. but you get voice Msgs in the clinet mailbox using IMAP protocol.

i measn CUX can not be integrateable with MS Exchange

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