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Community Member

Unity 4.0.4 Voicemail calls user periodically

User receives a call from 'voicemail" periodically, user is not part of any notification devices or alternate extensions, does not have voicemail forwarded to her number, cannot trace anything that would explain this. Here is the output of CCM Trace:

03/27/2009 10:44:11.309 CCM|StationD: (0000449) (2,100,139,192) CallInfo callingPartyName='Alex Newman-67830' callingParty=67830 cgpnVoiceMailbox=67830 calledPartyName='Voicemail' calledParty=41097 cdpnVoiceMailbox= originalCalledPartyName='Voicemail' originalCalledParty=41097 originalCdpnVoiceMailbox= originalCdpnRedirectReason=0 lastRedirectingPartyName='' lastRedirectingParty=41097 lastRedirectingVoiceMailbox= lastRedirectingReason=0 callType=2(OutBound) lineInstance=1 callReference=33581209. version: 8560000b|<CLID::StandAloneCluster><NID::10.243.5.6><CT::2,100,12,11879.1><IP::><DEV::>

3 REPLIES
Cisco Employee

Re: Unity 4.0.4 Voicemail calls user periodically

and what does unity tells them???

BTW that's a call from Alex Newman to VM, not the other way around

callingPartyName='Alex Newman-67830'

callingParty=67830 cgpnVoiceMailbox=67830

calledPartyName='Voicemail'

calledParty=41097

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Unity 4.0.4 Voicemail calls user periodically

Yes, the user was returning the call to the voicemail port, that called her.

Cisco Employee

Re: Unity 4.0.4 Voicemail calls user periodically

ok, it's just that you wrote VM was calling him and i thought you posted the trace on that.

but the trace is the other way around.

are you sure there is no one trying to reach the user via unity? dialing his extension? or that he is an option in a caller input that transfers the call to him?

because the only way to really find out if he's not around to pick the call and see exactly why unity is transferring the call, is have a look at unity traces

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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