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VIP Super Bronze

Unity 4.0.5 "Caller system transfer issue"

Guys,

I am having a strange problem with unity caller system transfer. I have setup a CH for auto attendant. I have configured key mappings to send call to caller system transfer. But each time I enter the extension to be xfered to, unity says "you cannot be tranferred to this extension"

When I use the same extension on "attempt transfer for operator, ring subscriber extension" the callgoes through. So I do not have a CSS, partiton issue.. Is there something that needs to be done to allow caller system transfer.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
1 REPLY
VIP Super Bronze

Re: Unity 4.0.5 "Caller system transfer issue"

Guys,

I have resolved this issue. The problem was this:

Caller system transfer uses "CS default system transfer" restriction table. This restriction table by default does not allow any call transfer, so I had to add a rule that allow transfers to extension numbers using (*)

On the other hand the "Attempt trasnfer" operation uses..Default transfer restriction table whic by default allows calls to be transfered.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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