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New Member

Unity 4.2 Directory Handler for users with no MB

Is there a way to allow users to be found by the directory handler if they have no mailbox? Some users are not allowed voicemail, but need to be able to have their extensions dialed or be found in the directory handler from the Auto Attendant in Unity.

6 REPLIES
Hall of Fame Super Red

Re: Unity 4.2 Directory Handler for users with no MB

Hi Jeff,

You could set up these special clients as Internet Subscribers, which does not require a User License but does allow them to be listed in the directory and to be able to be dialed from the Call Handler.

Creating Internet Subscriber Accounts

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_chapter09186a0080449a88.html#wp1039005

Hope this helps!

Rob

New Member

Re: Unity 4.2 Directory Handler for users with no MB

I added the users as Internet Subscribers and if you try and dial their ext it says it did not recognize the entry. Is the Remote_Address in the csv file supposed to be voice:dn number?

Hall of Fame Super Red

Re: Unity 4.2 Directory Handler for users with no MB

Hi Jeff,

That is correct :) It is the Directory number.

Rob

New Member

Re: Unity 4.2 Directory Handler for users with no MB

okay, I have added the internet users and they are not found by the directory handler. Any suggestions?

Hall of Fame Super Red

Re: Unity 4.2 Directory Handler for users with no MB

Hi Jeff,

Good stuff! I believe the user needs to record a Greeting before they can be found from the Directory Handler.

Hope this helps!

Rob

New Member

Re: Unity 4.2 Directory Handler for users with no MB

Hi,

First "remote_address", it a dummy email address, like "DN_NUMBER@YOURSITE.COM"

Second, Internet Subscriber to be reach, you MUST record their name. remember : Alwasy record a name to any object you add in Unity as a best practice.

Bad thing, for Internet Subscriber you need to manually, record the name of each object, so 1000 Internet Subscriber == 1000 recording of name must be done.

Martin

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