I have an issue with Unity 4.2 whereby the user hears âThis system is temporarily unable to complete your callâ¦â immediately after logging into their mailbox. The trace logs indicate a failsafe condition has occurred as below. If anyone can tell me more information about what to do here - would be greatly appreciated. Snippet of the trace log is below.
! PROBLEM INFORMATION STARTS HERE
14:11:15:451,AvDiagnostics_MC,10001,5184,1,33A3078D067D407CAA946D83D772DEC5,CDE,22,Event is [TrueEvent]
Re: Unity 4.2 failsafe error after login to mailbox
Lack of disk space on the Cisco Unity or Exchange server can cause problems such as this. Filling a disk beyond 80 percent capacity results in significant performance degradation. If the disk fills up completely, the database cannot grow, and Cisco Unity will stop.
One main source of disk space problems on Cisco Unity is log files backed up in the Exchsrvr \ MDBDATA folder.
To resolve this issue, free up some disk space and reboot Cisco Unity.
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