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Community Member

Unity 5.0 - call handlerwith DID

Dear sir ,

I have three location A ,B and C , we are using cisco unity 5.0 and callmanager in central site (site C) as a centralized model .remaing two remote locations are connected on central site. In (remote site A) we have FXO and in Remote location B we have DID. we are using AA of unity with call handler .In remote location A with FXo when any incoming call land we can hear welcome greeting than it ask us press 1# for English and Press 2 # for Arabic ,when i press 1# i can listen english greeting when i press 2# I can listen arabic.But now my problem is that if I configure same unity call handler /greetings with my Remote location B with DID it gives me only inital greeting.when i press 1# or press 2# nothing happines with DID. but only initial greeting runs when call lands.

Appreciate your help regarding this matter.

3 REPLIES
VIP Red

Re: Unity 5.0 - call handlerwith DID

sounds like a dtmf issue.

check dtmf on the remote location B (assuming cisco equipoment)

For H323

debug h245 asn1

For SIP

debug voip rtp session named-event

Sample output

H323

Aug 21 21:07:37.902: h245_decode_one_pdu: more_pdus = 0, bytesLeftToDecode = 7

Aug 21 21:07:37.902: H245 MSC INCOMING ENCODE BUFFER::= 6D810447200063

Aug 21 21:07:37.902:

Aug 21 21:07:37.902: H245 MSC INCOMING PDU ::=

value MultimediaSystemControlMessage ::= indication : userInput : signal :

{

signalType “9″

duration 100

}

SIP

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:04 00 00 >>

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:04 00 00 >>

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:04 00 00 >>

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:04 01 90 >>

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:84 03 20 >>

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:84 03 20 >>

Aug 21 21:07:37.902: Pt:101 Evt:9 Pkt:84 03 20 >>

see if your key presses are received at all

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Community Member

Re: Unity 5.0 - call handlerwith DID

Dear Sir,

As I mention in my last email I have tested a lot of thing now I found one result I have centrial CCM 4.3 and certilized unity in my centrial site and I have four PRIs with DID's. two of the PRI's are terminated in centrial site router and 2 are terminated in DR site router when ever I am trying to use auto attented on certrial site DID's which are terminated in centrial site router where is my CCM its is working fine but when ever I am trying to use auto attented on DR site DID's which are terminated in DR site router its give me same problem which I have mention in my last email my configuration in unity is fine because is start working when I use centrial site DID kindly help me I will be really thankful to you. only inital greetings work on DR sites

I m also attached both router configuration as well I m using MGCP for PRI.

Community Member

Re: Unity 5.0 - call handlerwith DID

Dear Sir,

As I mention in my last email I have tested a lot of thing now I found one result I have centrial CCM 4.3 and certilized unity in my centrial site and I have four PRIs with DID's. two of the PRI's are terminated in centrial site router and 2 are terminated in DR site router when ever I am trying to use auto attented on certrial site DID's which are terminated in centrial site router where is my CCM its is working fine but when ever I am trying to use auto attented on DR site DID's which are terminated in DR site router its give me same problem which I have mention in my last email my configuration in unity is fine because is start working when I use centrial site DID kindly help me I will be really thankful to you. only inital greetings work on DR sites

I m also attached both router configuration as well I m using MGCP for PRI.

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