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Unity 5 AA

Hello,

I am trying to configure an incoming number to be transferred to an auto attandant, AA itself will hv to play different message depending on Time of the Day. One of the options in the AA is to transfer the call back to receptionist and company directory. Needed some input on this.

Thank you..

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unity 5 AA

Use Unity Schedules and the Open/Closed greetings to do this.  Route the call to the AA as you normally would.  Create a custom Schedule in Unity and apply it to the Call Handler.  When you record a "Standard Greeting" in Unity, this is what will be played during hours marked as "Open" in the schedule applied to the Handler.  Enable and record a closed greeting and this is what will be heard when during "Closed Hours".  You can adjust options and/or send to another Call Handler with the same schedule applied as needed.

Hailey

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7 REPLIES

Re: Unity 5 AA

Use Unity Schedules and the Open/Closed greetings to do this.  Route the call to the AA as you normally would.  Create a custom Schedule in Unity and apply it to the Call Handler.  When you record a "Standard Greeting" in Unity, this is what will be played during hours marked as "Open" in the schedule applied to the Handler.  Enable and record a closed greeting and this is what will be heard when during "Closed Hours".  You can adjust options and/or send to another Call Handler with the same schedule applied as needed.

Hailey

Please rate helpful posts!

Re: Unity 5 AA

thanks for your reply.

I assume , to transfer to a comapny directory, need to create a directory handler?

Re: Unity 5 AA

Yes, you would need to create a Directory Handler.

Re: Unity 5 AA

There should be a directory handler created upon install that you could use if you only need a standard directory interface so you may not even need to create a new directory handler.

Re: Unity 5 AA

That would be All Subscribers. If that's what you want, then you can use the default.

New Member

Re: Unity 5 AA

Thank you for your answers.

Could you please clarify the schedule part.. do i create 2 call handlers with different schedules? if yes, how will my routing look like for the time of the day. since , both call handlers cannt share the same dn.

Re: Unity 5 AA

If you are using Unity schedules, the ToD is based on the schedule applied. The Standard greeting is played during open hours. A closed greeting is played during closed hours. If you need to transfer to another Call Handler or something of that nature during closed hours then you would do so by redirecting to another Call Handler that gives options to be heard during that time. You just have to make those adjustments by selecting the "Closed" greeting for the handler and working from there.

Your other option is to use ToD routing in Call Manager but depending on what you need to do, the Unity greeting schedule usually works out to be a fair bit quicker and less complicated.

Hailey

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