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New Member

Unity 5 UM and Exchange 2003 - Changing DN

Hi,

When I change a Subscribers DN in AD it is not reflected on Unity. How does it synch?

Cheers

Rich

5 REPLIES
Cisco Employee

Re: Unity 5 UM and Exchange 2003 - Changing DN

if you're changing the subscriber DN that needs to be done in SAWeb, not in AD

you can try restarting the AVDsad service in Unity to force the refresh

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity 5 UM and Exchange 2003 - Changing DN

Hi Jaime,

Sounds promising although I'm confused why you'd need to do it somewhere other than AD? What is SAWeb? and would it update AD? Thought the idea was that AD was the definitive source?

Can you clarify please?

Rich

Cisco Employee

Re: Unity 5 UM and Exchange 2003 - Changing DN

exactly what are you trying to do?

change the DN the user has as his mailbox or the telephone field in AD?

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity 5 UM and Exchange 2003 - Changing DN

CCM is sync'd with AD. I was hoping when we change the Telephone Number in AD it would change the DN in CCM. Is this possible?

Ta

Rich

Cisco Employee

Re: Unity 5 UM and Exchange 2003 - Changing DN

The AD provides the directory, so if you change the telephone numer in AD that will reflect in the global directory as the phone number if you look for that guy, but that is not going to change the actual DN of the phone

that is not in the AD, that is in the CCM DB which is not synched at all with AD for that values

you need to go to device -> phone -> select the phone -> select the line and change the DN in there

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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