Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

Unity 7.0 call flow


I have a call flow dilemma.  I am running call manager 7.0.2 and unity 7.0.

One of our sites has a main number (2800) that brings up an automated menu which is a call handler.

The same site has a "secondary" main number (2829) which is a normal DID configured in call manager with a voicemail box.

When a caller calls the "secondary" main number and no one answers it rolls over to another cisco phone (DID = 2817).

If the call is still not answered when it reaches 2817 it then goes to the voicemail greeting for 2829.

The problem I'm having is that when the call makes it to 2817 and no one answers; instead of it going to the 2829 voicemail box the site wants the call to go to the 2800 call handler.

I've tried forwarding 2817 to 2800 within call manager, but it continues to go to the 2829 voicemail box when there is no answer.

Do I need to create another call handler for 2817 with the same configuration as 2800?  Is there anyway to use the 2800 call handler in this scenario?

Any advise would be greatly appreciated.

Everyone's tags (6)
Hall of Fame Super Silver

Unity 7.0 call flow

Two options:

1. Create Forwarding  Routing Rule on Unity

2. Create new VM profile with mask 2800 and assign it to DN 2817



CreatePlease to create content