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Community Member

Unity 7.0 & Lotus Domino 8.5.3 "Error Encrypting notes password"

Hi Guys,

Hope  I can seek a little help here. I am trying to setup a Unity 7.0 in a  lab to use Lotus Domino 8.5.3 as the message store. I've installed ES41  so that it support domino 8.5.3.

I already have the UnityInstall, UnityAdmin & UnitySvc accounts configured and ran the permission wizard successfully.

But  when come to the message store configuration wizard, i'm hitting the  bump of "error encrypting notes password" and second error of "could not  set the config password"

I've found a similiar thread for this but the solution doesn't work for me. (https://supportforums.cisco.com/message/1213310#1213310)

things I've done so far:

reinstall notes, manually create the notes 6.0 5.0 registry key as per bug id CSCsb76049, change the password as per CSCsx19170,

also checked the whoami /priv did have backup & restore listed.

I've also done the procedures of "Patch Cisco Unity for IBM Lotus Notes 8.x Support" & "Add the Domino 8.5.x MailFileTmplt Registry Key on the Cisco Unity Server" according to http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html#wp593368 but without any luck.

Any help on this is very much appreciated.

Thanks

Regards,

Alex

5 REPLIES
Blue

Unity 7.0 & Lotus Domino 8.5.3 "Error Encrypting notes password"

Hi

Do following process

1. Stop Unity services

2. Open a command prompt and change directory to CommServer

3. Run   kill -f av*

4. Start the Notes Client on the Unity server

5. Change the Notes password from the Notes Client

6. Close the Notes Client

7. Run the ChangeNotesPassword utility from the commserver\utilities directory

8. Run the Notes client again and verify it works without problem

9. Close the Notes client

10. Run AvCsTrayStatus from the start-up folder

11. Start Unity from the system tray icon.

12. Run MSCW

Regards

Ronak patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Blue

Unity 7.0 & Lotus Domino 8.5.3 "Error Encrypting notes password"

Hi,

Bug related to this is

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso49472

Regards

Ronak Patel

Please rate all helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

Unity 7.0 & Lotus Domino 8.5.3 "Error Encrypting notes password"

Hi Ron,

I tried the given steps, but no luck. still getting the same exact error message.

Appreciate other suggestion on this.

Thanks

Regards,

Alex

Blue

Unity 7.0 & Lotus Domino 8.5.3 "Error Encrypting notes password"

Hi Alex,

As this is the bug and you are not able to use the workarodun present. You may consider to contact cisco TAC for further help.

Regards

Ronak Patel

Please rate all helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

Unity 7.0 & Lotus Domino 8.5.3 "Error Encrypting notes password"

Hi Ron,

I'm setting this as a lab test environment, there isn't TAC support for this.

Hence I'm greatly appreciate if someone encounter this before could assist me on this.

Thanks

Regards,

Alex

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