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Unity 7 - Menu Playback slow on one mailbox

Application: Unity

Version: 7.0

Platform: Windows Server 2003

Message Store: Exchange 2003

CUCM: CUCM v8.6

I have one user who has reported to me that when he is checking his voicemail, the menus play very slowly. Any clue where to start on this? I checked mailbox settings and could not find an option he could have pressed to make this so.

Thanks,

Jonathan Beardsley, CCNA Voice, MCITP

Telecom & Network Administrator

2 REPLIES

Unity 7 - Menu Playback slow on one mailbox

When you log in to Unity, go to "Subscribers".  Find the agent you are looking to adjust.

Under their profile you will see an option to adjust the "Conversation Speed".  You want to set that to "Normal".  Conversation speed is what controls the speed of the menu, greeting, etc.

Hall of Fame Super Red

Unity 7 - Menu Playback slow on one mailbox

Hi Brian,

I just wanted to add a bug reference to the great tips from Andrew (+5 Andrew )

CSCsz93254 - Provide a way to disable sticky playback speed keys

Description

Symptom:

Unity 7.0.2 message and prompt playback speed seems to be randomly faster or

slower than expected.  This is most commonly reported by users of a shared

mailbox.

Conditions:

Unity 7.0.2 introduces a new sticky key feature for Playback Speed.  This

behavior is not desirable for all users.  Following is a link to the release

notes describing this new feature.

Playback Speed Adjustments Are Saved Across Sessions

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702cur??elnotes.html#wp62222??

Workaround:

There is no workaround.

Further Problem Description:

It is important to note, this is the designed behavior of Unity 7.0.2.

However, this behavior is not desirable for all users.  This bug documents a

feature enhancement which will allow Unity 7.0.2 to behave similar to Unity 5.0.

To resolve this issue, a key called "Conversation - Do Not Save Speed Changes Made By Phone" has been added to the Advanced Settings Tool, which allows Administrators to disable the Sticky Speed feature. To make use of this key, you need to install 7.0 Engineering Special 29 or later, and download and install the latest version of the Advanced Settings Tool from www.ciscounitytools.com.

Details

1st Found-in:                          (1)

7.0(2)

Status:

Fixed

Last Modified:

Nov 25,2011

Fixed-in:                          (17)

8.0(1.32), 8.0(1.27), 8.0(1.20), 8.0(0.200)

7.0(2.0)ES42, 7.0(2.0)ES41, 7.0(2.0)ES40

7.0(2.0)ES39, 7.0(2.0)ES38, 7.0(2.0)ES37

7.0(2.0)ES36, 7.0(2.0)ES35, 7.0(2.0)ES33

7.0(2.0)ES32, 7.0(2.0)ES31, 7.0(2.0)ES30

7.0(2.0)ES29

Less

Product:

Cisco Unity Unified Messaging

Platform:

Dependent

Severity:

6 - enhancement

Customer Reported:                          (37)

Cheers!

Rob

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