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Unity 8 - Transfert to External number

I would like to have a meu (handler) that will have an input digit to transfer to an external PSTN number.

Here is what I did...

1 ) Handler ( The Menu ), have input ( 1 ) to transfer to another Handler with extension 5145551212

2 ) the second handler ( 5145551212 ), with only the standard transfer rule enable to transfer to 5145551212

I understand that we need to allow the External number in the transfer Restriction tables.  ( 5145551212 )

But,  still I get the voice-mail of the call handler.. it never ring...

any idea ?

5 REPLIES
Hall of Fame Super Red

Unity 8 - Transfert to External number

Hi Philippe,

Under the caller Input on the first Call handler _ Press 1 can you try using

Transfer to Alternate Contact Number

And enter 5145551212 (plus 9 if you use the for outside access)

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

Unity 8 - Transfert to External number

No idea why, I don't have this option

VIP Super Bronze

Unity 8 - Transfert to External number

Can you post the screen shot on Test1 call handler? What have you defined there in the transfer rules?

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Unity 8 - Transfert to External number

Unity 8 - Transfert to External number

GOT IT,

sorry

The CSS of the voice mail port was Internal..

Thanks guys.. I feel lame !

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