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New Member

Unity admin account issue

Greeting's,

I have a Unity 4.2 UM system. I imported users from exchange and added them with the default admin template. When they go to the unity url they get the following error:

Server.CreateObject(AvSaLocalization.AvSaLocalization.1) failed.

This is most likely an error with a DLL, probably AvSaLocalizationSvr.dll or perhaps AvSaLocaleInfoSvr.dll.

Check that these files are present, and registered with REGSVR32.

Also be sure that the appropriate MsgStoreRes.dll file is present.

Cannot continue.

(From: Global.asa: hr=0x80070005)

Not sure what these .dll files are. Any input would be greatly appreciated.

thx

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: Unity admin account issue

Had the same issue a while back, here is the fix:

Search the Cisco Unity server for these files:

AvSaLocalizationSvr.dll

AvSaLocaleInfoSvr.dll

Choose Start > Run, and type cmd. Press Enter.

CD to the directory where the AvSaLocalizationSvr.dll file is located.

At the prompt, type regsvr32 AvSaLocalizationSvr.dll.

Press Enter.

CD to the directory where the AvSaLocaleInfoSvr.dll file is located.

At the prompt, type regsvr32 AvSaLocaleInfoSvr.dll

Press Enter.

Now, update three DCOM configuration entries in Component Services:

Choose Start > Programs > Administrative Tools > Component Services. Expand Component Services > Computers > My Computer > DCOM Config.

Changes must be made on these entries:

AvLic

AvCsGateway

AvDSGlobalCatalog

Right-click each entry and choose Properties. Choose the Security tab and customize Launch Permissions. Add the Everyone group and give it Local Launch and Local Activation privileges.

There is no need to reboot after these steps.

From this page:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00809455ee.shtml

HTH

Karzazi

2 REPLIES
Silver

Re: Unity admin account issue

Had the same issue a while back, here is the fix:

Search the Cisco Unity server for these files:

AvSaLocalizationSvr.dll

AvSaLocaleInfoSvr.dll

Choose Start > Run, and type cmd. Press Enter.

CD to the directory where the AvSaLocalizationSvr.dll file is located.

At the prompt, type regsvr32 AvSaLocalizationSvr.dll.

Press Enter.

CD to the directory where the AvSaLocaleInfoSvr.dll file is located.

At the prompt, type regsvr32 AvSaLocaleInfoSvr.dll

Press Enter.

Now, update three DCOM configuration entries in Component Services:

Choose Start > Programs > Administrative Tools > Component Services. Expand Component Services > Computers > My Computer > DCOM Config.

Changes must be made on these entries:

AvLic

AvCsGateway

AvDSGlobalCatalog

Right-click each entry and choose Properties. Choose the Security tab and customize Launch Permissions. Add the Everyone group and give it Local Launch and Local Activation privileges.

There is no need to reboot after these steps.

From this page:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00809455ee.shtml

HTH

Karzazi

New Member

Re: Unity admin account issue

Karzazi,

You the man!! worked like a charm.

cheers.

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