Hi,
I have a CME 4.2 on a router 2811 with an AIM-CUE 1GB on it. I currently have the unity version 2.3.4
- Installer 2.2.1
- Thirdparty 2.3.2
- Bootloader (Primary) 2.1.2
- Infrastructure 2.3.4
- Global 2.3.4
- Service Engine license 1.20 2.1.2
- Auto Attendant 2.3.0
- Voice Mail 2.3.2
- Bootloader (Secondary) 2.1.2
- Core 2.3.4
- GPL Infrastructure 2.3.0
Installed Languages:
- British English 2.3.0
I have tried to upgrade remotely to version 3.0.1, it didn't go well. at that point everything was still working fine, and I decided to restore my backup config+data just in case.
when I rebooted the AIM-CUE, it came up with the following error on the GUI 4.1
under Voice Mail > Prompts
Included servlet error: 500
Location: /Web/WEB-INF/screens/main.jsp
Error Location: /Web/WEB-INF/screens/sa2/ListPrompts.jsp
Internal Servlet Error:
see the whole error in attachment
after verification on the GUI, I am missing all the factory scripts
aa.aef
aasimple.aef
checkaltgreet.aef
msgnotify.aef
promptmgmt.aef
setmwi.aef
voicebrowser.aef
xfermailbox.aef
and I have the error message instead of these prompts
AABusinessClosed.wav
AABusinessOpen.wav
AAHolidayPrompt.wav
AASPlayExtensions.wav
AAWelcome.wav
and I have currently no script installed.
when callers tries to go to voicemail at the minute, it goes to a script which tells them a technical error has occured.
Does anybody know where I can find these factory scripts(I have looked on the cisco sites and the sample scrips seems different)?
Do I need to do a complete unity reinstallation ?if yes, can it be done completely remotely?
have you ever seen this error ?
Any help very appreciated!
Thank you,
Gregory Gout
