Unity Auto-Attendant message when incorrect extension is dialed.
We have Unity 4.0.5 and CCM4.1.3. We have a CallHandler that gives our callers the option to dial an extension any time during the greeting message. If the caller dial's an extension that does not exist in Unity, the system then plays a message saying "I did not recognise that as a valid extension. Please enter your ID followed by #".
I want to give our callers a message saying to "please try dialing a correct extension." This way they don't have to call back in and start all over from scratch. Where in Unity is the option for this? Thank you for your help.
Re: Unity Auto-Attendant message when incorrect extension is dia
That worked great. I chose "Caller System Transfer". Now I have a different issue. If I enter the extension wrong a second time, the system hangs up and the call ends. I would like it to loop back to Caller System Transfer.
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