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New Member

Unity Auto Attendant - Routing when a subscriber is not forund

I have an auto attendant set up for a site that allows caller input.

If the extension does not exist unity responds with "I did not recognize that as a valid entry" and gets routed to the opening

greeting. I want to route this to the sites operator but can't figure out how to

accomplish that. I played around with the routing rules a bit but I was still unable to get the call to route correctly.

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4 REPLIES
Cisco Employee

Re: Unity Auto Attendant - Routing when a subscriber is not foru

you need to configure a caller input to a call system transfer, then from there dial any DN you want

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Auto Attendant - Routing when a subscriber is not foru

No what I want to happen is if the extension is invalid I want the call to automatically route to an operator.

Cisco Employee

Re: Unity Auto Attendant - Routing when a subscriber is not foru

just change accordingly to your needs

Unity Voicemail: Repeat the Same Greeting when an Invalid Key is Pressed

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00806557c6.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Auto Attendant - Routing when a subscriber is not foru

Awesome! I didn't even know this setting existed. 5 to you!

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