02-03-2009 01:44 PM - edited 03-15-2019 03:58 PM
I have an auto attendant set up for a site that allows caller input.
If the extension does not exist unity responds with "I did not recognize that as a valid entry" and gets routed to the opening
greeting. I want to route this to the sites operator but can't figure out how to
accomplish that. I played around with the routing rules a bit but I was still unable to get the call to route correctly.
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02-03-2009 01:51 PM
you need to configure a caller input to a call system transfer, then from there dial any DN you want
HTH
java
if this helps, please rate
02-03-2009 01:54 PM
No what I want to happen is if the extension is invalid I want the call to automatically route to an operator.
02-03-2009 01:58 PM
just change accordingly to your needs
Unity Voicemail: Repeat the Same Greeting when an Invalid Key is Pressed
HTH
java
if this helps, please rate
02-03-2009 02:09 PM
Awesome! I didn't even know this setting existed. 5 to you!
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