I need help setting up call handler. I have created a call handler and I need calls coming from outside to be directed to this call handler and record messages (this will take messages only afterhours). How do I go about that? How do I get calls routed to the call handler?
You need to create and use the schedules so the calls are handled properly based on the time of day. And you will need to set up the Call Routing rules in Unity that takes your significant digits (XXXX) and sends calls to your Call Handler.
So you are using Unity Connection rather than Unity (they are 2 seperate products)?
If so, I've attached some docuementation for you explaining how to create call handlers etc.
It's fairly painless and v-similar to how it was done in Unity. Basically you will need to create the call handler, assign it a DN which will be associated with the DDI. You can then set up greetings, caller input etc.
Thanks.I created a call handler according to the guide (using the existing call handler tamplate). I also created an directory number on call manager and assign this directory number to the call handler but still I't doesn't work. Did I left something out?
I am using call manager 184.108.40.2060-3 and unity Version 220.127.116.110-337
The current problem is that I don't see an option to enable it to work only after hours. I can reach the call handler during business hours but I don't see an option for after hours. And also, I need to be able to forward those stored messages to the reception who will then listen to the messages.
Also, I can't remove the default greeting that comes with Cisco system. There is default recording sounding like âSorry..........you can leave the message" squeezing my recordings in the middle. I want to completely remove those greetings and only leave our own recording.
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