Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Unity Call Routing

I am looking for some ideas on how to implement the following,

We have a call handler with the main greeting that allows caller input, by pressing 0, the caller is routed to the Operator. Base on the time of day we want to route the caller to three different locations as follows;

1) Between 9am & 5pm, route to Operator Attendant Console. (Extension 4444)

2) Between 5pm and 9pm route Call Center (extension 5555)

3. Between 9pm and 9am route Voicemail. (Extension 6666)

I can do two destinations with standard and Closed Call Handler transfers, but I can't figure out how to do three.

Any suggestions?

3 REPLIES
VIP Purple

Re: Unity Call Routing

Create 2 call handlers. On the first call handler, make the active schedule 9am to 5pm. Send callers to 4444 using standard or to the 2nd call handler using closed. On the second call handler, make the active schedule 5pm to 9pm. Send callers to 5555 using standard or to 6666 using closed. You will only get to closed on this call handler from 9pm to 9am.

Hope this helps. If so, please rate the post.

Brandon

Community Member

Re: Unity Call Routing

Brilliant!

Thx

VIP Purple

Re: Unity Call Routing

Thanks for the kind words and rating. You're welcome.

Brandon

123
Views
10
Helpful
3
Replies
CreatePlease to create content