Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Call Transfer in Auto Attendant

Hi,

I'm using the unity 4.2 integrating with CUCM.

Create the call handler for Auto Attendant.In the CCM side we configured the CTI RP forwarded to the VMAIL call handler.

When we dialed the AA number ,we got the welcome greetings , when the moment we dial the desired ext call transfered to that extension voice mail.

We checked the call transfer option @ the subscriber options , but the behaviour is same call transfered to desired extension voice mail only.

We enabled the call transfer for the subscriber template also.

Thanks.

2 REPLIES
Hall of Fame Super Red

Re: Unity Call Transfer in Auto Attendant

Hi there,

Check out this thread with excellent tips from Java and Brad

https://supportforums.cisco.com/message/1211789#1211789

Cheers!

Rob

New Member

Re: Unity Call Transfer in Auto Attendant

Hi,

I tried all the options. But no luck.

Any body can help on this.

I directly transfer the call handler to subscriber extension. but  still it going to subscriber greeting voice mail extension.

Thanks.

259
Views
0
Helpful
2
Replies