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Unity Caller Input

Using Unity 4.2

We have a Call Handler set to answer an 800 number and the Caller Input is set to allow callers to dial an extension during greeting. If they enter an invalid extension, how do I control where the call goes? Is this possible? Currently, the recording plays “I do not recognize that as a valid entry” and routes the call to the Opening Greeting which might confuse some customers.

Thank you for any assistance.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Caller Input

Read this doc as example, you can change it as you wish

Unity Voicemail: Repeat the Same Greeting when an Invalid Key is Pressed

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00806557c6.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Unity Caller Input

Read this doc as example, you can change it as you wish

Unity Voicemail: Repeat the Same Greeting when an Invalid Key is Pressed

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00806557c6.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Caller Input

awesome.

just what i needed java.

thank you for the quick responses.

training videos from jeff lindborg and the flying monkey squadron always help too.

ciao

Hall of Fame Super Red

Re: Unity Caller Input

Hi Brett,

This is from Unity Design Engineer Jeff Lindborg;

"You can expose the error greeting in the SA interface using the Advanced Settings tool. You can also use BulkEdit to do the for all your handlers and subscribers if you like - there's a special option called "loop back to self" for the error greeting option that's made just for this type of thing." Jeff

Hope this helps!

Rob

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