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New Member

Unity calls home number for notification and asks for ID

Hi there

I finally setup unity to call a number for notification.

It calls correct and the prompts for the ID (please enter your ID or press "1" to disable notifications on this line), but no matter what I enter (tried PIN with and without # or directory number), it continious asks for the ID and hangs up after a while.

Am I missing something?

Thanks

Andre

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity calls home number for notification and asks for ID

Hi Andre,

Sounds like DTMF may not be making it to Unity.  Take a quick look at this document explaining a dial-peer configuration that you may need to adjust on your GW:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml

Hope that helps,

Brad

2 REPLIES
Cisco Employee

Re: Unity calls home number for notification and asks for ID

Hi Andre,

Sounds like DTMF may not be making it to Unity.  Take a quick look at this document explaining a dial-peer configuration that you may need to adjust on your GW:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml

Hope that helps,

Brad

New Member

Re: Unity calls home number for notification and asks for ID

that did it.

Thanks a lot

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