We have (2) CCM 4.2 servers(primary/backup) and (2)Unity 4.2(1) servers (primary/backup) handling 50+ branches in 3 different timezones.
We use TOD routing with CTI RPs to manage the calls for OPEN and CLOSED hours. Depending on the TOD, the call will get transferred over to the correct Unity Call Handler greeting: OPEN or COB. No TOD routing in UNITY. We want CCM to handle all TOD.
This works great on on both CCM and UNITY. The problem occurs during the 1 hour difference of EST vs. CST. When a call comes in from the East coast and the branch is OPEN, but the person is not at their desk, it rolls to VM, the caller has the option to "0" out and go to the main line. When the caller presses "0" it is going back to the CCM with a NEW time on the call which is CST since the server resides in that timezone. So when the call hits CCM, CCM sees it as a call coming in durning COB and send it back to Unity's COB CH.it
How can I keep the original time attached to the calls going into VM so that when they leave it is had the correct time on it? I would like to keep all of my TOD routing within CCM if possible so not to complicate things
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...