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New Member

Unity Connectino Error 502

Hi All,

I am using unity connection version 7.0, one of the user is not able to leave a message on any IP phone, when she leaves a message, she gets a message back from unity says  "you can not leave a message for unknown reason, error 502".

any suggestion would be very appreciated.

thanks

Alex

4 REPLIES
Cisco Employee

Re: Unity Connectino Error 502

Hi Alex,

Not sure if this issue has already been addressed..

If not, kindly send the following details:

++     application logs with the timestamp when the user tried to leave a voicemail for another IP Phone.

++     Any changes made in the recent past to the configuration on the CUC?

++     What is the exact version of CUC?

++     Are other users able to leave a VM for this user in question?

--

Harmit.

-- Regards, Harmit.
New Member

Re: Unity Connectino Error 502

thanks for the reply, but I've opened a case with TAC and it's been resolved.

there was a bug in CUC.

Cisco Employee

Re: Unity Connectino Error 502

Alex,

Glad to hear that its resolved.I just saw this post so decided to reply. Anyways have a good one.

--

Harmit.

-- Regards, Harmit.
Hall of Fame Super Red

Re: Unity Connectino Error 502

Hey Guys,

Nice follow up Harmit (+5 points for this

Alex, if you know the bug would you mind posting it up in case someone else hits this.

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

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