Hi All, I've created a Voice enabled Directory Handler so that when callers dial-in to the customers main number they can say the first/last name and be routed to the end user. What the customer would also like is for the Directory Handler to automatically route the call to the operator should the caller fail on the 1st go to say the correct name. Is this possible? I can't find any settings to change under the voice-type directory handler for Caller input, these only exist under the phone-type directory handler. Are these the same thing?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...