We use UC 2.1.1 and there is a user (Helpdesk) that has an open greeting and a closed greeting. The active schedule is 7:30 AM to 4:30 PM (Normal Business Hours). We have a Vacation Business Hours of 8:00 AM to 4:00 PM which we were on during the summer. For some reason the Active Schedule thinks we are still using 8:00 AM to 4:00 PM Vacation Business Hours which we are not using. If you call the helpdesk at 7:30 AM it plays the closed greeting. I have changed the Active Schedule to the 7:30 AM to 4:30 PM and saved it a number of times and it is not recognizing it. Is there a service I can stop and restart within Unity Connection that will make the change to the Schedule be recognized as the Active Schedule? I have opened two TAC cases on this at different times and it seems to keep being a problem. Is there a bug with this version of UC. I have done an upgrade at TAC's advise to solve the issue and that did not correct the problem. Any help would be most appreciated.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...