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New Member

Unity Connection 2.1.2 - Auto Attendant

Can some one list a link to s great tutorial for setting up an Auto Attendant for Unity Connection 2.1.2?

Thank You in Advance~

3 REPLIES
Cisco Employee

Re: Unity Connection 2.1.2 - Auto Attendant

There already plenty of posts with that subject, just search auto attendant + unity and you'll find several sets of instructions

https://supportforums.cisco.com/message/1158841#1158841

Unity or CUC it's all based on call handlers and caller input

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection 2.1.2 - Auto Attendant

I have looked at Call Handlers. From what

I can see there are only 0-9 user input options. I have 13 different departments needed for user inputs.

Do you have any suggestion on you to handle this many user inputs?

Cisco Employee

Re: Unity Connection 2.1.2 - Auto Attendant

If you've used AA from any other company you'll notice they work exactly the same. 1-9 options and 0 usually means operator or live agent.

I personally don't like AAs that only confuse you with all the possible options per level and many levels.

You would need to create at least 2 call handlers, you can configure that after greeting send to another call handler and provide the remaining options.

Or tell them to press X for more options and then send them to another call handler.

Or redefine the decision tree and provide 4-5 options per level and then finally provide the departments (2 or 3 levels maybe).

It's really up to you, but I think everyone likes better the last option.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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