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Community Member

Unity Connection 2.x direct to VM Transfer

ccm 6 and uc 2.x

My customer wants to be able to transfer directly into someones voicemail without ringing the phones. I can do this on Unity, but the options are not the same on Unity connection 2.x and am having trouble getting this to work. any ideas?

thanks

5 REPLIES
Hall of Fame Super Red

Re: Unity Connection 2.x direct to VM Transfer

Hey Steve,

Did you use the method shown in this doc?

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

If yes, make sure that the word "voicemail" is not configured on the CTI RP Alerting Name.

Hope this helps!

Rob

Community Member

Re: Unity Connection 2.x direct to VM Transfer

Rob,

Yes, I've tried this method. The result is lets say I dial *44444 using a *4XXXX RP with a seperate vmprofile is getting the opening greeting requesting dialing by extension. I have confirmed the altering name does not contain 'voicemail'

Community Member

Re: Unity Connection 2.x direct to VM Transfer

Issue resolved by resting VM profile.

thanks for the assistance.

Re: Unity Connection 2.x direct to VM Transfer

Im not sure how many installs I have done and I keep forgetting to build the transfer to voicemail items.... saved by Rob again.

Hall of Fame Super Red

Re: Unity Connection 2.x direct to VM Transfer

Hey Steve,

Thanks for posting back with your resolution! +5 points for this nice follow-up.

Cheers!

Rob

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