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New Member

Unity Connection 7.1(5) Call Handler Caller Input

Hello All,

I have a situation where I need the caller input to be mapped one way during  business hours and another way when teh business is closed.  So far the only way I see to do this is to have a separate call handler but I would like to avoid that.

As an example durng business hours  I want the AA to ckick in and say "For sales press 1" but when  the closed greeting plays I want "For Technical Support press 1"

Is this possible?  All replies rated                  

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Unity Connection 7.1(5) Call Handler Caller Input

No, you need to do what you want to avoid.

There's no caller input based on a schedule on the same call handler.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
Cisco Employee

Unity Connection 7.1(5) Call Handler Caller Input

No, you need to do what you want to avoid.

There's no caller input based on a schedule on the same call handler.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Unity Connection 7.1(5) Call Handler Caller Input

Thanks.  Seems like there should be this ability though.

Cisco Employee

Unity Connection 7.1(5) Call Handler Caller Input

Submit a PER via your AM so it might be considered for a future release.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Silver

Unity Connection 7.1(5) Call Handler Caller Input

You could set the closed greeting to just transfer to another call handler with the closed caller input and correct closed greeting you want.

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