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New Member

Unity Connection 7.1 IVR

HelloVoice Experts

I have recently installed UC 7.1 for 50 users and CUCM7.1 for 250 users. My company bought only 50 users licensces with mail box for unity.

I have configured IVR on unity connection for external user to reach these extensions by dialing or hold for operator.

Here I am facing a problem.

call handler  routes only those call to call manager which is defined in unity connection and cann't route the call  for rest of users  i also tried to configure extention with out mail box but

unity connection didn't give me right to configure extension on that number.

Is it possible in unity connection that I can route all extensions call to call manager with out creating mail box or extension on unity connection ?

regards

Tahir

3 REPLIES

Re: Unity Connection 7.1 IVR

Tahir,

You may want to look at using the System Transfer feature.  This allows your caller to enter a string of digits in free form.  If the digits match the local restriction tables on CUC then the caller is transferred to CUCM.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.html

HTH.

Regards,
Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

New Member

Re: Unity Connection 7.1 IVR

Thanks William

This is what I want to configure.

regards

Tahir

Cisco Employee

Re: Unity Connection 7.1 IVR

There is really no need to use that feature.

CUC tackles this one nicely using a parameter

Edit Greeting
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg010.html#wp1064962

Allow Transfers to Numbers Not Associated with Users or Call Handlers—

Check this check box to allow callers to transfer to extensions that are not assigned to other users or call handlers. Connection attempts a release transfer as long as the number entered by the caller is allowed by the Default System Transfer restriction table.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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