Unity Connection 7 messages from external (not in Unity Database) caller
i configured my Unity Connection 7 to relay messages to Phone and mailbox. This is my problem:
- when i receive a message from a caller that Unity recognizes (User or Contact in Unity database) i'm able to see (in the email message) the number of the sender.
- when i receive a message from an unknown caller (could be a not registered internal user or simply a message from PSTN) i'm NOT able to see the number of the sender (in the email message)
My question is: as the CUCM is able to see the number of an external PSTN caller and trasfers the call to Unity Connection, why Unity is not able to record that kind of number ? I suppose Unity can be able to do it because i'm simply doing a transfer from the IP Phone DN to the Unity Voice Pilot.
Re: Unity Connection 7 messages from external (not in Unity Data
thank you: i read the post and solved the problem changing the "Outside Caller Messages" option under "Subject Line Formats" menù. I post the right value for someone that could have the same problem in the future:
Outside Caller Messages: Messaggio %D% da %CALLERID%
the same value in the attachment of post you linked
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...