Unity Connection 8.5 - How can I administratively delete the subscriber recorded name

[Andy Backus]

I have a customer that just wants the system default standard greeting to use extensions for everyone

i.e. "Hello, you have reached extension 1234, please leave a message".

I have changed the system default to use the extension as opposed to the text to audio of the name.

(uncheck Advanced->Conversation->Use Text To Speech to Read Display Names When No Recording Is  Available)

Unfortunately, I have many subscribers that have recorded names so those need to be cleared.  I have searched the

manuals, forums, online,... no luck.

Any ideas?    Hope fully something very easy under my nose  :-)

Andy

[Rob Huffman · Accepted solution]

Hi Andy,

The best way with Unity Connection is with the use of this excellent tool from

the great suite of Unity Tools (use the ** reset" feature **). I just it out for this purpose

and it worked like a charm

Unity Connection Bulk User Delete   

For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.  For installations where the user base “changes over” frequently such as schools this may be a nicer option.  This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.

http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html

Cheers!

Rob

[Andy Backus]

Thanks Rob!!!!

Performed first few and it worked like a champ!