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Unity Connection 8.5 - MS Exchange 2003 - Journal mailbox - GFI

Hello

We are have run into an issue with our recent migration from Unity 5.0 to CUC 8.5.  When using single inbox with Unity, our voicemail messages were journaled by the Exchange servers just like email messages.  Our mail archiving solution is GFI, which relies on the journaling feature in MSE to copy in and out bound messages to the GFI archive.  With Unity Connection, voicemail messages synchronizing with the Exchange mailboxes are not being journaled.  We would like to understand more about why journaling doesn't work with Unity Connection.  Best case would be to overcome this shortcoming and find a way to keep archiving our voicemail messages.  Anybody have any ideas?

Thank you!

3 REPLIES
Community Member

Unity Connection 8.5 - MS Exchange 2003 - Journal mailbox - GFI

I have just done a migration from Unity 7 to CUC 8.6 for a customer that was using the archive function in Exchange 2003.  This functions by doing a blind copy to an archive mailbox.  It doesn't work on unity connection voicemail's.  I tested on my company's exchange 2007 server, by setting it up with a hub transport rule. It does not catch the voicemails.

I haver started to research the option in this link.

http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_Messaging_Interface_%28CUMI%29_API_--_Preventing_Messages_from_Being_Automatically_Deleted_%28Investigative_Hold%29

If I can get that to work, I still don't think it will satisfy the customer who expects it to be archived real time when received like before.

Community Member

Unity Connection 8.5 - MS Exchange 2003 - Journal mailbox - GFI

Looks like the "Message Action" under the user in unity connection might be the easiest option.

set it to Accept and Reay the Message  and it seems to work.

Community Member

Unity Connection 8.5 - MS Exchange 2003 - Journal mailbox - GFI

Just curious, what did you use as the relay address and was it voicemail or email that you changed to accept and relay?

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