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New Member

Unity Connection 8.51 - Caller Input

I have a request to create a voicemail box that will have both Spanish and English greetings.  We don't have the Spanish locale installed and don't have a need other than this isolated case.

Can I create a voice mail box and have the default greeting be Press Numero Dos for Spanish and then the Caller Input would take them to an Alternate greeting, other wise the default greeting will continue with English instructions?

I can accomplish this with 2 voicemailboxes but would rather not have to have a user manage 2 boxes.

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1 ACCEPTED SOLUTION

Accepted Solutions

Unity Connection 8.51 - Caller Input

Without having tested this, you need 3 call handlers:

1-the begin handler where the call comes in, with a greeting "for english press 1, por espanol 2"

on this call handler under "standard greeting user input", 1>action>call handler English  and 2>action call handler Spanish.   (please note that these 2 call handlers will already need to have been created)

English call handler,  Greetings: Standard "callers hear my personal greeting (english recording), after greeting, go to user with mail box "Jsmith"

Spoanish call handler,  Greetings: Standard "callers hear my personal greeting (spanish recoding), after greeting, go to user with mail box "Jsmith"


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5 REPLIES

Unity Connection 8.51 - Caller Input

Why not have a single voice mail default greeting in two languages?   


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New Member

Unity Connection 8.51 - Caller Input

The message will be requesting information from the caller and could will be about 1min 30 long.  So 3 minutes would be too long.

Unity Connection 8.51 - Caller Input

Without having tested this, you need 3 call handlers:

1-the begin handler where the call comes in, with a greeting "for english press 1, por espanol 2"

on this call handler under "standard greeting user input", 1>action>call handler English  and 2>action call handler Spanish.   (please note that these 2 call handlers will already need to have been created)

English call handler,  Greetings: Standard "callers hear my personal greeting (english recording), after greeting, go to user with mail box "Jsmith"

Spoanish call handler,  Greetings: Standard "callers hear my personal greeting (spanish recoding), after greeting, go to user with mail box "Jsmith"


=============================
Please remember to rate useful posts, by clicking on the stars below.

=============================

Please remember to rate useful posts, by clicking on the stars below.

New Member

Unity Connection 8.51 - Caller Input

The solution mentioned by minkdennis seems to be the most logical one here. (+5)

New Member

Unity Connection 8.51 - Caller Input

That worked like a charm.  Thank you very much.

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