Unity Connection 8.6 - 800 new voicemails for a user in 1 day

[Bill CARTER]

I have a user who has received over 800 voicemails in 1 day. I looked at the UCM CDR records and there is 1 call for the same period. How can I find out where the messages are comming from?

[Rob Huffman]

Hi Bill,

WOW! That's super crazy.....

Maybe the user extension was entered in the undeliverable messages mailbox

search > alias > begins with > un

and see what extension is entered there.

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[Bill CARTER · Accepted solution]

Found it. User configured and enabled message notification to their IP Phone extension. Every message was 5 seconds of "if you would like to disable future notifications...."

828 voicemails, all 5.2 seconds.

[Rob Huffman]

Hey Bill,

That is out of control

Thanks for posting back with your results here......(bad user!)

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen