Unity Connection 8.6 - reset just the user name without recreating mailbox

[Joseph Spagnoli]

                  In Cisco Unity Connection version: 8.6.2ES25.21900-25, is there a way to reset just the user's NAME, instead deleting the entire mailbox account and recreating it?  We reset a bunch of new users passwords, set to change at next login.  However, the old user's name is still on the greeting.  Any help is greatly appreaicted.  Thanks so much.

[Rob Huffman · Accepted solution]

Hi Joseph,

Hope all is well my friend!

The best way with Unity Connection is with the use of this excellent tool from

the great suite of Unity Tools (use the ** reset" feature **).

Unity Connection Bulk User Delete   

For resetting users you have the option of emptying the mailbox,  resetting greetings, deleting voice names,  resetting passwords,  removing private lists and a number of other  options you may choose.   For installations where the user base “changes  over” frequently such as  schools this may be a nicer option.  This  option is also allowed for  CoRes installations since it does not involve  the removal of user  objects from the Connection database.

http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Joseph Spagnoli]

All is well my hockey friend - especially since the season will be starting in a month 

Thanks - I remember the Bulk User Delete from before - and we cannot run/install it on our computers - haven't looked into it in detail.  But if I ever get it up and running I am sure it will make life easier.  Thanks again.

[Rob Huffman]

Hi Joseph,

Yes this would make your life much easier

You could just get the users to re-do the recorded name themselves which

doesn't seem too arduous.....

Change recorded name

4 3 2

Cheers!

Rob

PS: Woot! Woot! Hockey in 1 month! Hopefully the SaddleDome is ready

to go after the bad flooding here in June (fingers crossed!)

"Your life is worth much more than gold." 

- Bob Marley

[Joseph Spagnoli]

So very true - but that does require them to do something - lol - thanks again.  I will suggest this to the next caller.