Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection 8x

how do you setup a different  caller input for business hours vs closed on a system call handlers? 

 

Unnity connection 8X

1 ACCEPTED SOLUTION

Accepted Solutions

On your Call Handler - Closed

On your Call Handler - Closed Greeting, configure After Greeting action to select Call Handler <New closed Call Handler> with option Go Directly to greetings. Then configure the caller inputs on the newly Call Handler created.

3 REPLIES

You would have to send the

You would have to send the call to a different Call Handler when it's matching the closed hours and configure the caller input there.

Please rate helpful answers!

 

New Member

how could i do that? . my

how could i do that? . my current config is as follow

system call handlers for main menu with time of day schedule set

greeting standard with options 1,2,3 ,4

cloes greeting with option 1 only

how do i send the call during close hour to different ch

On your Call Handler - Closed

On your Call Handler - Closed Greeting, configure After Greeting action to select Call Handler <New closed Call Handler> with option Go Directly to greetings. Then configure the caller inputs on the newly Call Handler created.

45
Views
5
Helpful
3
Replies
CreatePlease to create content