Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Unity Connection - 9.1.1

Hi - We had few issue in Unity Connection - 9.x, When Phone A tries to reach Phone B after RNA its hitting Unity after which i can leave  voice message it says your  Message has been sent but there is no Voice Mail in Phone B  Mail BOX.

Its newly implemented system and unity Connection is integrated with CUCM though SIP.

SIVANESAN R       

SIVANESAN R
1 REPLY
Silver

Re: Unity Connection - 9.1.1

Hello Sivanesan,

As this is a new configuration i will start first with some basic questions:

1- Is this scenario phone A to phone B for all users or just a specific user?

2- If it's only one user then check under User>Edit> Mailbox

     2.1- That it is mounted (see check box).

     2.2- That there is no negative value on the number of messages or size.

     2.3- Check if the Mail Store is the intender if you have more than one.

3- You state it says "your Message has been sent" are 100% it is the correct user and not the Opening Greeting? You can confirm this if you have configured a customized greeting for the user, otherwise use rPSM.

4-If while you are leaving the message you hit playback do you hear your message (to rule out one-way audio)

5-Does the message meet at least the minimum time recording, this is stated in System Settings>Advanced>Telephony> Minimum Recording Duration in Milliseconds.

6-Any additional input that you consider pertinent.

-DavidRP.

95
Views
0
Helpful
1
Replies