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New Member

Unity Connection 9.1 Call Handler no work

Hi

I'm creating a IVR with a Call Handler.

I've created a DN 6100 that forwards all calls to voicemail pilot

I've created a Call Handler name IVR with 6100 extension with a locutions in greetings.

But when I call to 6100 UC play me the opening greeting default locution. The weird thing is when I'm lisening  the opening greeting and press 6100, UC forward the call to IVR call handler correctly and I can lisen the IVR locution. But

Why UC is not play me IVR in the first time? It is like UC doesn't detect calling number, but with VoiceMail users I don't have this probem.

Any ideas?

Thank you.

Best Regards

6 REPLIES
Hall of Fame Super Red

Re: Unity Connection 9.1 Call Handler no work

Hi there,

I would try deleting the DN 6100 and then also completely removing it

via Route Plan>Unassigned numbers>delete.

Then go back in and try creating 6100 as a CTI-RP with a call forward all

to Unity Connection. Then test and see if you get the same result

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

New Member

Re: Unity Connection 9.1 Call Handler no work

Thank you

I've done that but no work.

It still plays opening greetins like there is not any call handler with the extension 6100. 

Hall of Fame Super Red

Unity Connection 9.1 Call Handler no work

OK...then we need to see more info

I would try this Tool from the excellent suite of Unity Tools to have a look

to see what info is passed to Unity Connection when you call 6100. Maybe there

is a routing rule in Connection that is messing this up or something.

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

Unity Connection 9.1 Call Handler no work

HI.

In addition to precious info from my friend Rob (+5P ), you can create a new voicemail profille with the same voice mail pilot and configure a mask as 6100.

Associte this new profile to Route Point DN and see if it makes difference.

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Unity Connection 9.1 Call Handler no work

Thank you for the asnwer. I already now whats was going on.

I have the Voice Mail Box Mask with XXXXXX because I use 6 digits DN (sincerely I don't know why I configured this ). UC was waiting 6 digis. I sow this on the traces.

callerID='870500' callerName='' calledID='6100' redirectingID='??6100' lastRedirectingID='??6100' reason=8=FwdUncond.

thank you anyway the remote status port aplication is nice.

Best Regards

Hall of Fame Super Red

Unity Connection 9.1 Call Handler no work

Nice thoughts on this Carlo +5 my friend!

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

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