Unity Connection 9.1 call handler reporting

[William Reed]

Hello, I use Variphy for CUCM CDR reporting but I need something to report on the options pressed when users are sent to a Unity Connection 9.1 call handler.

Does anyone know of any software that can report on those parameters?

[Rob Huffman]

Hi William,

Have you tried looking at the built-in Call Handler Traffic Report?

Via> Unity Connection Serviceability> Tools> Reports>

Call Handler Traffic Report

It will provide all the Key press activity/routing info. I've attached an example

below in .pdf format but you can also do .csv or web-based.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[William Reed]

Yes I see that now, however my problem is now the extension in Unity is a users mailbox doing caller input instead of a call handler. I am talking to my VOIP guy today to see if we can change that particular extension to be a call handler so we can report on it.

Is there anyway to report on Call Input on a voicemail box?

[Rob Huffman]

Hi William,

There is no similar report that captures the Caller Input

selections on a User mailbox

Cheers!

Rob

PS: I like the idea of moving this to a Call Handler as there's no need

to use a license that co$ts.

"Seek it out and ye shall find  " 

- OneRepublic