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New Member

Unity Connection 9.1 does not answer calls

Hi I have setup a cucm 9.1 cluster and a cuc 9.1 cluster which i have integrated with sccp.

A have designed a centrally based voice messaging solution comprised of 2 nodes in a cluster connected on a campus mpls network.

The problem is that although the integration test from unity connection seems to be fine, when i forward a DN to voicemail and try to call that DN

i get a call failure tone. It seems that the call is not reaching cuc, because i monitor the ports of cuc and all the ports are idle. As far as partitions and css i believe that i am fine because i run the dial analyser tool and it seems fine. Also i can call voice mail from the phones and personalize the mailbox of a user.

I believe it is a license issue: I have 300 users on my cucm cluster with cuwl licenses. I tried to import 2-3 users from cucm but i get license violation,

is that correct with cuwl license i think that you do not need any extra licenses for voice mail and auto attendant. Am I correct ?

Also in my integration i cannot add more than 24 ports how can i expand to 48 do i need license for that as well ?

How can i troubleshoot that issue ?

 

 

18 REPLIES
Cisco Employee

Look at CUCM traces to find

Look at CUCM traces to find out exactly why calls are not hitting CUC.

No, how many VM port you can configure, is directly tied to the HW platform, so, you need a bigger OVA/MCS if you want more ports.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

I configured and monitored

I configured and monitored the traces but i cannot understand where is the problem. Definitely it is not a partition or css problem. In the license tab -> license usage i do not see any HA license comment. I believe it must be something wrong with the license. I cannot find anything else that is not properly setup.

New Member

Dear All, I got finally my

Dear All,

 

I got finally my licenses and the cuc is working fine when i call forward calls to voicemail pilot number.

The only issue is that if i tick the voicemail check box instead of forwarding to the voicemail pilot number the call is dropped.

Am i missing something ?

It is like cucm does not know the voicemail pilot number!!

Any recomendations?

 

thanks

VIP Super Bronze

Have you setup a voice mail

Have you setup a voice mail profile for the users? You need to have a vm profile and assign your pilot number to it, then add the profile to the extension of your users under the DN.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

yes of course i have

yes of course i have configured a vm profile and assigned a pilot number on it and then i add it (in the voice mail profile tab) in the dns that i need voicemail.

New Member

I figured out why the

I figured out why the voicemail tick box was not working! The css of the voicemail profile could not reach the partition of the vm pilot! I think the sccp integration guide does not mention this detail, if i am not mistaken! Anyway everything is working correctly now! Thank you all for the guidance!!

VIP Gold

Hi Michalis1234,I am glad

Hi Michalis1234,

I am glad that issue has been resolved :-) but Have you got the answer of your mentioned query which says "is that correct with cuwl license i think that you do not need any extra licenses for voice mail and auto attendant".

I am also little bit doubt full and confused on CUWL part as some document says, if you go for CUWL then it enables voice mail as well. Then why it required separate license for CUC if we have CUWL already in CUCM ?

Below document says UWL includes "enhanced messaging (voicemail) unified clients" what does that mean ?

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/product_solution_overview0900aecd806cc7a4.pdf

> Attached image says CUWL includes "Unity Connection", what does that mean ?

> And below document says "You can have CUWL licenses with Messaging Add on", what does that mean ?

https://supportforums.cisco.com/document/115166/licensing-architecture-cisco-unified-communication-manager-cucm-version-9x-faq-live#q-span-style-font-size-14pt-strong-why-do-you-say-that-in-cucm-9-x-there-are-only-ucl-licenses-licenses-which-include-voicemail-are-no-longer-in-cuwl-or-is-this-a-new-naming-convention-strong-span-

Can someone please clarify the CUWL in perspective to Voice mail (CUC) in simple words.

Suresh

New Member

I probably had that issue

I probably had that issue because i had upgraded my cucm from 7.1 to 9.1 and i also upgraded my dlu licenses to cuwl standard. In my old cucm 7.1 i did not have cuc integrated.

I guess this is the only answer i can assume!

 

 

New Member

1. Check if unity is default

1. Check if unity is default voicemail set on DN?

2. Check if you can reach unity by dialing the Voice mail pilot?

 

New Member

Yes I have set the default

Yes I have set the default mailbox on the DN.

I can reach unity welcome greeting when i dial the pilot number.

New Member

make a test call and collect

make a test call and collect the CUCM traces

New Member

I have made some calls and i

I have made some calls and i am attaching the traces.

VIP Super Bronze

What is the calling and

What is the calling and called number?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

The calling number is 22156

The calling number is 22156 and the called dn that is forwarded to voice mail (1000) is 22195. Also i have called from pstn as well. The trace settings that you mentioned i will have to check it and come back.

VIP Super Bronze

What is the trace setting set

What is the trace setting set to on this cucm? Is it set to detailed?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

yes, I checked it.

yes, I checked it.

Silver

Hello michalis1234, As per

Hello michalis1234,

 

As per the Supported Platform List for Cisco Unity Connection 9x

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp692282

 

If you are using a Virtual Platform Overlay for up to 1,000 Users the Total number of available ports per virtual machine: Voice + TTS + Voice recognition is 24.

 

If you believe your platform is allowed for more ports, what message do you get when trying to create additional ports?

 

For the other Call flow issue have you done a Route Plan report to check there is no overlapping DN's ?

Even though you did the DNA have you manually verified there isn't any Pattern being matched?

 

New Member

Yes i am using the standard

Yes i am using the standard ova for 1000 users for both (Pub and Sub), hence i guess i can only use 24 ports. If in the future i need more ports can i give in my vm more cpu and memory and add ports without having any license issues ?

 

As far as the call flow i have checked the route plan (pilot number 1000 dns start from 10000.

I have assigned the partion of the viocemail pilot to a dn and i can certainly call that dn.

 

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