I am configuring auto attendent in cisco unity connection 8.5. I need the configuration steps. When ever the caller makes a call it should land on the auto attendent and auto answer the call with custom greetings and give the option to dial the extension and then wait for an operator help.
I went through the cisco documents and created the call handler. But do not know what to do at the cucm end. Please guide me.
To add, if you want to transfer calls to non CUC user number do following.
You can follow these steps to allow opening greeting call handler to transfer the call to extension which is not unity subscriber:
- Your Call Handler >> Edit >> Greetings >> Standard >> Check the check-box "Allow Transfers to Numbers Not Associated with Users or Call Handlers"
- System Settings >> Restriction Tables >> Default SYSTEM Transfer >> Look at the entry: * >> Uncheck (unblock)the blocked check-box of this entry. If you do not unblock this entry, when you transfer the call, the system will response "You cannot be transferred to this number. Check the number and try again"
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Yes that is true. I will have to translate it. But the problem is we are using a mgcp gateway, so the translation pattern is not working properly as required.
When ever I try to translate a DN to the AA number it will not translate. Since that number is in CUCM database the call will land directly on to the assigned DN. When I call any unassigned DN, it will get translated.
So in this case I think I need to create as many AA as required. Right?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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