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Unity Connection - Access to password resets

Hello,

is there anyway to give a person access to change Unity Connection VM PIN numbers but not have them be able to do anything else?  Our Help Desk wants access to do this but we don;t want them poking around doing more than they should.

Thanks in advance!  All replies rated.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Unity Connection - Access to password resets

Hi Angel,

The Help desk role would be a close as you could get

Roles in Cisco Unity Connection 8.x

###

Cisco Unity Connection offers levels of privileges for administrator   accounts, set according to a list of predefined roles. Roles specify   which tasks administrators can do. Before you add administrator   accounts, select the roles that are assigned to each account. You can   change which roles are assigned to the accounts at any time.

##

Connection comes with the following predefined roles. To see the   specific privileges for each administrator role, in Cisco Unity   Connection Administration, expand System Settings > Roles and select   the name of each role. You cannot make changes to the permissions that  are associated with each predefined role.

#


#

Audio Text Administrator

#

This role allows an administrator to manage call handlers, directory handlers, and interview handlers.

#

Audit Administrator (Cisco Unity Connection 8.5 and later only)

#

This role allows an administrator to enable or disable Cisco Unity   Connection application and database auditing, to configure audit   settings, and to view or delete audit logs.

#

Greeting Administrator

#

This role allows an administrator to access the Cisco Unity Greetings   Administrator, a Connection phone conversation that allows users to   manage the recorded greetings for call handlers by phone.

#

Note You   need to assign this role to a User with Voice Mailbox account because   the administrator must be able to access Connection by phone.

#

Help Desk Administrator

#

This role allows an administrator to reset user passwords and PINs, unlock user accounts, and view user setting pages.

#

Mailbox Access Delegate Account

#

A user with this role has access to all messages. Remote applications   such as Cisco Unified Mobility Advantage use the username and password   of a user with this role for the purposes of retrieving messages on   behalf of other users.

#

Typically this role is assigned to only one user account, which does  not  represent a real user but exists to access mailboxes on behalf of  other  users.

#

Remote Administrator

#

This role allows an administrator to administer the database by using remote tools.

#

System Administrator

#

This is the top-level Connection administration role. This role allows   access to all Connection administrative functions, including all user   and system settings, all reports, and all administration and diagnostic   tools.

#

The default administrator account that the installer specified during initial setup of Connection is set to this role.

#

A System Administrator is the only role that has permission to create administrative accounts.

#

Technician

#

This role allows an administrator access to all functions that enable   management of the Connection server and phone system integration   settings; administrators with this role can also run all reports, use   diagnostic tools, and view all system and user settings pages.

#

User Administrator

#

This role allows an administrator to manage user accounts, access all   user administration functions, and use user administration tools.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac020.html#wp1051700

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

1 REPLY
Hall of Fame Super Red

Unity Connection - Access to password resets

Hi Angel,

The Help desk role would be a close as you could get

Roles in Cisco Unity Connection 8.x

###

Cisco Unity Connection offers levels of privileges for administrator   accounts, set according to a list of predefined roles. Roles specify   which tasks administrators can do. Before you add administrator   accounts, select the roles that are assigned to each account. You can   change which roles are assigned to the accounts at any time.

##

Connection comes with the following predefined roles. To see the   specific privileges for each administrator role, in Cisco Unity   Connection Administration, expand System Settings > Roles and select   the name of each role. You cannot make changes to the permissions that  are associated with each predefined role.

#


#

Audio Text Administrator

#

This role allows an administrator to manage call handlers, directory handlers, and interview handlers.

#

Audit Administrator (Cisco Unity Connection 8.5 and later only)

#

This role allows an administrator to enable or disable Cisco Unity   Connection application and database auditing, to configure audit   settings, and to view or delete audit logs.

#

Greeting Administrator

#

This role allows an administrator to access the Cisco Unity Greetings   Administrator, a Connection phone conversation that allows users to   manage the recorded greetings for call handlers by phone.

#

Note You   need to assign this role to a User with Voice Mailbox account because   the administrator must be able to access Connection by phone.

#

Help Desk Administrator

#

This role allows an administrator to reset user passwords and PINs, unlock user accounts, and view user setting pages.

#

Mailbox Access Delegate Account

#

A user with this role has access to all messages. Remote applications   such as Cisco Unified Mobility Advantage use the username and password   of a user with this role for the purposes of retrieving messages on   behalf of other users.

#

Typically this role is assigned to only one user account, which does  not  represent a real user but exists to access mailboxes on behalf of  other  users.

#

Remote Administrator

#

This role allows an administrator to administer the database by using remote tools.

#

System Administrator

#

This is the top-level Connection administration role. This role allows   access to all Connection administrative functions, including all user   and system settings, all reports, and all administration and diagnostic   tools.

#

The default administrator account that the installer specified during initial setup of Connection is set to this role.

#

A System Administrator is the only role that has permission to create administrative accounts.

#

Technician

#

This role allows an administrator access to all functions that enable   management of the Connection server and phone system integration   settings; administrators with this role can also run all reports, use   diagnostic tools, and view all system and user settings pages.

#

User Administrator

#

This role allows an administrator to manage user accounts, access all   user administration functions, and use user administration tools.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac020.html#wp1051700

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

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