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unity connection and forwarding calls

hi,

we have an CUCM 4.x with unity connection 2.0.

Some users at the CUCM have an mailbox, some not.

All Users are forwarded in case no answer to a central receptionist.

The central receptionist has also an voicemailbox. onot this box is an announcement for the whole company.

If now the receptionist leave of work he forward his phone to the company voicemailbox. If someone calls the company he get the company announcement.

If someone calls a user in the company with a mailbox and the user doesnt answer the calls forwared to receptionist and then to unity and the voicemailbox of the original called user answers the call. Is it possible to configure that not the users voicemail answers the call, but the company voicemailbox answers.

Also this in case if a user is called, who has no voicemailbox and the call is redirect to the receptionist. In this case currently the standard unity connection announcement is played, not the company announcement.

1 REPLY
Hall of Fame Super Red

Re: unity connection and forwarding calls

Hi SA,

For the Users without VM this is quite possible

If you look in CCM Admin there is an area called Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.


For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Central Admin mailbox. This "Admin" mailbox is on DN 3700.

You would create a Profile in CCM called "Central Admin Info" which points to DN 3700. Apply this profile to 3333,3444 and 3555 and when calls route through these numbers to voicemail they will recieve the Main Company Info 3700 Greeting etc.

This "new" profile will then be applied to the phones that you want to be able to forward
to this Admin number/Main Company Greeting via;

Under>Device>Phone>Directory Number>Voicemail Profile

For the users with VM, you may be able to leverage the Closed Greeting portion of

their VM account, but i can't think of any way to have both a Personal mailbox during the day

and the Corporate greeting at night.

Cheers!

Rob

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