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Unity connection call handling

I have 2 call manager clusters one uses 5 digit extensions(CUCM A) & another uses a e.164 extensions (CUCM B).

they both share a unity connection server.

Only CUCM A runs a SIP trunk to the CUC

CUCM A & CUCM B can reach each other via SIP ICT. 

CUCM B reach to the Unity connection via the trunk to CUCM A which in turn has a SIP trunk to CUC.

1. I have a requirement in which a call hits a CTI RP in my CUCM A  which forwards all call to Voice mail.

2. In the Unity connection should hit a prompt which should say  Press one to dial any extension you wish to reach.

(this could be a registered phone in   CUCM A or CUCM B)

3. Once the user presses 1 , a voice directive gets the user to punch the extension and get the call forwarded to call manager(CUCM A)..

which will route the call to CUCM B.

I have added the CTI RP as the user extension in unity connection.

what features in unity connection should i be using  to address point 2


Unity connection call handling

missed to say  point 2 & 3

Cisco Employee

Re: Unity connection call handling

A call handler and the checkbox to allow you to dial non subscriber DNs, there are plenty of post on the subject if you search CSC

Sent from Cisco Technical Support iPad App



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