Unity Connection Call Hanlder auto transfer to an external number
I won't go into the whys but I have Untiy Connection 8.5 and I need a call handler (an option 2 off an auto attendant) to transfer the call to an external number if option 2 is selected. I continue to get "Sorry, this number did not answer"
I've tried a few things that haven't worked:
Under Caller Input of the main call handler, configure option 2 to transfer to an alternate extension which I put in the external number
Configure another call handler and configure the transfer rules settings here to go to the external number and set option 2 to go to this call handler.
I didn't expect the above to work because the voicemail ports do not have a CSS that allows them to call external numbers. So I confgured a translation pattern with a DN in the CSS that the voicemail ports are able to reach and translated it to the external number but it still doesn't work. THinking that the Call hanlder monitors it in some way (even though i've set it to release to switch) I set up a CTI Route Point with CFA to the external number and still the same problem.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...