Hi,
Please can anyone explain the call routing rules in Unity Connection.Below is my understanding of call routing rules.
Direct Routing Rules.
Rule 1:Attempt sign-in:Applied to any calls which are directly dailed into the CUC and the user has the mailbox.--Sends the caller to conversation-Attempt-sign-in.
Rule 2:Opening greeting:Applied to any calls which are directly dailed into CUC but doenst have a mailbox---Send the caller to opening greeting call handler.
Forwarding Routing Rules.
Rule 1:Attempt Forward:Applied to any forwarded call from the CUCM to CUC,if the re-directing number has a mailbox on the CUC--sends the call to conversation--Attempt Forward.
Rule 2:Opening Greeting:Applied for any call which are forearded by CUCM and the redirecting extension doesnt have the mailbox on CUC.
CUC--send the call to opening-greeting call handler ---attempt transfer.
I want to understand the meaning of conversation and attempt transfer.
Moreover when do the transfer rules on the call handler itseelf are applied.
Thanks in advance.
Thanks