Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection Caller Input

Hi All,

I am trying to setup CUC when caller press 1 play a prompt. It seems everytime I want to configure when caller press 1, 2, ... to play a prompt I have to create seperate call handler then nested to the main AA to play that prompt. is there any easier way to play a prompt when caller press 1, 2, ... on the main call handler?

thanks

Alex

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Unity Connection Caller Input

No, that's the way this works. 1 call handler per new option configured as caller input

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

Re: Unity Connection Caller Input

That works if you dial 800, not for caller input. Caller input is just 0 thru 9.

You need a call handler, set the transfer options to yes, ring subscriber at this extension: 800 and the caller input attemp transfer to that CH.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Unity Connection Caller Input

No, that's the way this works. 1 call handler per new option configured as caller input

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection Caller Input

Thanks for the reply,

one more question:

we have something like, for customer server press 1, which it has to transfer to extension 800. Extension 800 doesn't exist in CUC, but I checked "Allow Transfers to Numbers Not Associated with Users or Call Handlers", when I press 1, CUC says " I didn't recognize as a valid entry".

any suggestion would be appreciated.

Alex

Cisco Employee

Re: Unity Connection Caller Input

That works if you dial 800, not for caller input. Caller input is just 0 thru 9.

You need a call handler, set the transfer options to yes, ring subscriber at this extension: 800 and the caller input attemp transfer to that CH.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
576
Views
0
Helpful
3
Replies