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New Member

Unity Connection - Calls not being answered

I have an issue, we have NON-DIDs that are not being answered, when I watch the RTMT, it shows the numbers being manipulated (12197 to 02197) I looked into the DNA and it shows that they are working correctly and no translation is occuring...

Where else should I look - this is weird.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Connection - Calls not being answered

If you don't need to add or strip any digits just leave it blank.

By default it's empty, so someone had to change the mask and caused this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Unity Connection - Calls not being answered

Do you have any transformations in the VM profile mask??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection - Calls not being answered

Yes, it looks like it. I thought that this box used to be empty! I am going to try to remove this after hours and see if it sovles my issues. For the life of me, I wonder why that is now their....

Do I need to put something there? I dont think so right? All of our extensions are 0XXXX or 1XXXX

Cisco Employee

Re: Unity Connection - Calls not being answered

If you don't need to add or strip any digits just leave it blank.

By default it's empty, so someone had to change the mask and caused this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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