02-11-2014 09:42 AM - edited 03-16-2019 09:42 PM
hello everyone
i use Unity Connection for AA
when the phone no answer after 15 second i set no answer transfer to 4000
and the 4000 is a AA
but when i call the phone and after 15 second the call was transfer to 4000 but no IVR only ring
i user RTMT to monitor port like this
02-11-2014 09:44 AM
who can help me
the CSS also includ the 4000 partition
when i direct to dial 4000 i can hear the ivr
02-11-2014 09:49 AM
Check the VM mask
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
02-11-2014 09:51 AM
hi jaime
can you tell me where is the VM mask?
02-11-2014 10:13 AM
Hi
On CUCM
Go to> Feature> Voicemail> Voicemail Profile , you will find the mask just type on the mask 4000.
Thanks
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02-11-2014 10:30 AM
the 4000 is a AA
it not a voicemail...... i just want when i call a phone and the phone can transfer the call to 4000....
02-11-2014 10:38 AM
Hi
I know that , but you need to display 4000 as AA .You have to do that to display the configured AA on the unity connection.
Thanks
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02-11-2014 10:52 AM
hi islam
can you say more detal......
i can't understand
in unity connection i config a call handler and a call routing
when called number is 4000 will use 4000 ivr
02-11-2014 10:55 AM
Hi
For more details , just find the below:-
As a workaround to the above problem follow step below to achieve the desired message.
Make changes in Cisco Unified Communications Manager (CallManager).
1-Set the Call Forward Busy Internal and External for a phone number or a dummy extension.
2-Create a CTI Route point for the dummy extension, and set a call forward all to voice mail for this extension.
3-Copy the existing default Voice Mail Profile and create a new one with a Voice Mail Box Mask set to above extension.
4- Apply this profile to the CTI Route Point you created in Step 2.
Make changes in Cisco Unity Connection.
1- Create a Call handler (for example, HQ-AA) and record a greeting: your recorded message.
2-Send the call to the opening greeting call handler of the voicemail (or hang-up as per your requirement).
3-Create a forward routing rule, and set the call to route to the Call handler (for example, HQ-AA)
when the forwarding party is the dummy extension.
Thanks
please rate all useful information
02-11-2014 11:16 AM
HI
Did you fix your problem?.
Thanks
Please rate all useful information
02-11-2014 06:38 PM
hi islam
i use cuc is version 9
i creat hunt pilot to transfer the call to CUC.....not CTI route point....
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